Confessions of CEO
Mandy is a third generation Victorian, and the third generation to run her family business. She is currently president and CEO of Accent Inns, a hotel chain with six properties in BC. Mandy is passionate about community and sits on a number of boards. She was named one of Business in Vancouver’s Top 40 Under 40. A true Vancouver Islander, Mandy loves nothing more than being outdoors - either on her mountain bike or with her two young children.
With the launch and acclaim of Hotel Zed I’ve been asked a lot lately about my creative process and how I come up with these, well…” out there” ideas?! The same has been asked of Accent Inns’ Different in a Good Way campaign and philosophy. So here goes: (more…)
All my life I’ve wanted to look older or be older: “I’ll tell you when you are older” said my parents to a very young me. In my teens I’d put on a suit and extra eye make-up to try and make it into the liquor store. And in the last decade I’d wear my hair in an up-do while trying to climb the corporate ladder in my family business.
I turned 40 last September and rather than completely dreading it, I was eagerly anticipating it. I’ve been merrily celebrating in a rather unconventional way – letting my grey streak show through. Yes, you heard right. For the last few months I’ve been excitedly working on ‘my little project” of letting a rather large patch of whitish grey hair grow out which has lovingly become known to me as my “Streak of Authenticity”. (more…)
Without a doubt the worst part about summer vacations is that eventually you have to come back to work. This is coming from a woman who adores her job, loves coming to work on a daily basis, and is eager to get cracking even on Monday mornings… I just don’t like coming back from vacation.
I’m probably one of those people who’d be just fine not taking a vacation as I like my job so that I never feel that I need a break from it. Speaking of breaks, it’s vacations THAT actually seem to break my stride just when I’m on a roll! (more…)
April 13, 2013
Fire Takes Restaurant But Not Hotel Spirit
This past Thursday night, April 11th, a suspicious fire did irreparable damage to the ABC country restaurant located at the Accent Inn Victoria, 3233 Maple St. Fire is certainly something feared by everyone but even more so when it comes to a large complex like an apartment or hotel. When the call came into the Accent Inn front desk, the staff immediately followed the procedures they had been taught. Calls went out to their management and staff and evacuation procedures quickly began with police and fireman joining to assist. The restaurant being closed, luckily was empty with no staff present there.
People and pets had the opportunity to stay warm in waiting BC Transit Busses. After rooms had been cleared and head-counts taken the hotel staff proceeded to secure rooms at other local hotels for all guests, some of whom were still in their pajamas. (more…)
I was recently in Kelowna on a cool November day with a few hours to kill and a looming deadline of my husband’s birthday fast approaching. I headed for Bernard Street in the cute heritage downtown right by the lake (a short walk from my Accent Inn) and was soon embarrassed by the obscene number of shopping bags I was holding!
The shopkeeper in Blackfish Apparel assured me that all the bags was a very good thing, especially shopping local and supporting a vibrant downtown Kelowna. Well, I sure did my part in her store which is unbelievable for ladies looking for funky but low priced dresses. I walked out of there with 3 new little numbers all under $100. The shop owner was so friendly and helpful when I guiltily explained that I was supposed to be looking for my husband’s birthday gift; she pointed me in the right direction down to X.10.Sion (yeah, I haven’t a clue how to pronounce it either, but it’s right below Earl’s at the end of Bernard across from the lake… speaking of Earls, what an awesome place to have lunch! A beautiful view of the water…. or try the Memphis Blues BBQ one block up on Bernard if you like ribs… wow, they are good). (more…)
Aside from the usual nightmares that I’m sure everyone has (just last night I woke up to the image of my daughter sinking deeper and deeper vanishing into dark water while I struggled furiously to remove the cross country skies I was bizarrely wearing) there are a few things that scare the pants off me. (more…)
Eek! I’m so excited! This week, we officially launched our new brand and it’s so electrifying because it completely resonates with who we are. We are so pumped about it I wanted to share with you the story of how it came to be.
Late last year we were just finishing our massive exterior renovations at all 5 Accent Inns when it occurred to us that this was a much needed rebirth for our 26 year old company. Realizing this opportunity, we felt the time was right to take a look at how the marketplace viewed our brand, because if we ever were going to make any changes, this would be the time. (more…)
We are all trying to be “greener” at home but what about when you travel? Staying in a Hotel like the Accent Inn in Victoria BC can be a real treat but Hotels are often culprits of excessive waste production. Serving thousands of guests a year, it’s hard to provide the amenities that people want and expect without sacrificing the environment. However, hotels can take action to make operations more sustainable, resulting in large-scale waste reduction.
“It’s a family belief that we just don’t waste”, Mandy Farmer, President & CEO of Accent Inns
Green hotel actions include:
- Offer recycle bins throughout the hotel, including in guests’ room
- Provide our guests with reusable items such as ceramic cups for coffee
- Educate our guests so that we don’t wash towels after every use via good signage that express our water saving effort.
- Install low flow showerheads, toilets and faucet aerators
- Use non-toxic cleaners that are natural and biodegradable
- Use soap dispensers instead of individually packaged soap (saves on packaging waste)
- Install energy efficient LED lighting throughout the hotel (LED bulbs use a fraction of the energy and save on costs)
- Use bike racks and employee engagement to encourage ridership by both staff and customers. Biking is one of the best ways to tour and experience a new town
- Educate our staff about sustainability!
So the Accent Inns with our famous blue roofs sincerely believes in being GREEN.
Yup, I take care of numero uno. I have to because if I don’t, who’s going to do the rah-rah-sis-boom-bah at Accent Inns? I don’t need to tell you that during these never-ending recessionary times a little pom-pom magic is a crucial element of success! I know that a lot of my personal success has to do with bringing energy into the room, whether I’m giving a speech to the Chamber of Commerce or acting as a barometer for my watching team, I need to be at my best. Here are a few things that I do to keep my energy where it needs to be. (more…)