The hotel industry has sure changed over the last decade. The early adoption of online reviews by our industry’s guests has not only taken the accommodation industry by storm but also restaurants, attractions and more. How do we as a chain of hotels in B.C. feel about online reviews? Of course we cringe if we see someone complaining, but that’s to be expected. The key is to respond and learn from those complaints or concerns. More importantly is to make sure that we are succeeding by getting far more praise than not. (more…)
Posts Tagged ‘Richmond hotel’
When my children were young, my job involved travelling extensively around Europe and North America and I was forever saying to a business colleague or client while in some strange foreign clime, “I wish my wife could see this” or, “My son Joshua, or Adam would have loved to play on that.” Looking back I don’t know why I never thought to take them, but it was probably because they all involved several expensive flights. (more…)
Now that summer is well under way….at least it’s supposed to be. You may be wondering “just where can I stay with my troop.”
I’ve got the wagon or minivan loaded with children and buddy the family dog (or Sylvester the cat). We’ve got our really nice bikes on the back and more gear in our utility trailer behind. Who is gonna accept this bunch? Will it be somewhere I actually want my family to stay? (more…)
Now that the 2010 Vancouver Olympics are here, the whole team at Accent Inns is thrilled to be a part of it.
From the guests staying at our Burnaby Hotel and Vancouver Airport Hotel to the activities and competitions going on all around. ” Our whole team has just embraced the Olympic spirit and it’s great to be here” said Joanne Wynn, General Manager of the Accent Inn Burnaby.