The hotel industry has sure changed over the last decade. The early adoption of online reviews by our industry’s guests has not only taken the accommodation industry by storm but also restaurants, attractions and more. How do we as a chain of hotels in B.C. feel about online reviews? Of course we cringe if we see someone complaining, but that’s to be expected. The key is to respond and learn from those complaints or concerns. More importantly is to make sure that we are succeeding by getting far more praise than not. (more…)
Posts Tagged ‘Hotel cleanliness’
Recently Mandy Farmer, President of the Accent Inn BC Hotel Chain put together a team of Head Office staff to support and participate in the Power to Play Adventure race. Several Accent Inns, staff being the big family that we are, decided to help raise money for the cause with the benefit that if we made our fundraising goal, Terry Farmer Founder and Chairman of Accent Inns would spend time cleaning rooms.