The hotel industry has sure changed over the last decade. The early adoption of online reviews by our industry’s guests has not only taken the accommodation industry by storm but also restaurants, attractions and more. How do we as a chain of hotels in B.C. feel about online reviews? Of course we cringe if we see someone complaining, but that’s to be expected. The key is to respond and learn from those complaints or concerns. More importantly is to make sure that we are succeeding by getting far more praise than not. (more…)
Posts Tagged ‘cleanliness’
The current installment of CBS (shown on CTV) Undercover Boss TV Shows the President and CEO of Choice hotels going undercover. Well I just had to take this opportunity to talk about Accent Inns leadership. Long before Choice Hotels CEO dawned a uniform our own Terry Farmer was working hard at our Accent Inn BC hotels. The attached video shows Accent Inns founder and Chairman, Terry, more recently cleaning rooms and doing maintenance at both our Kamloops hotel and our Victoria hotel. This particular efforts was as a reward to our staff for the great fundraising effort everyone in the BC hotel chain did for the Power to Play event. Every Accent Inn is owned and operated by the Farmer family with Mandy Farmer being the current President and CEO. Terry and Mandy have never been afraid of getting in and supporting our team and they always make an effort to know each one of our staff (around the province) by name!
Friendliness and cleanliness have always been a priority and as you can see in the video, having fun is important to!