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Confessions of CEO

Mandy Farmer President and CEO of Accent Inns
Mandy Farmer
President & CEO
Accent Inns

Mandy is a third generation Victorian, and the third generation to run her family business. She is currently president and CEO of Accent Inns, a hotel chain with six properties in BC. Mandy is passionate about community and sits on a number of boards. She was named one of Business in Vancouver’s Top 40 Under 40. A true Vancouver Islander, Mandy loves nothing more than being outdoors - either on her mountain bike or with her two young children.

 
 

Family Businesses: The Secrets of Successful Succession Part 1

Monday, February 28th, 2011
Mandy Farmer, President of Accent Inns

Mandy Farmer, President of the family business

I personally love family businesses, and not just because I am in one!  I love how it can give people the opportunity to fast track themselves to their full potential.  I love how family businesses seem to have more values, ethics and personality rather  than the faceless “Big Boys”.  I love how family relationships can turn exponential when a father becomes a friend, a colleague, a business partner.

Of course, family businesses can go the other way. I can’t think of anything worse when family relationships turn sour because of the business. I’m a firm believer that the family has to come first.  As for myself; we are a 3rd generation family business and I confess, we’ve gotten darn good at succession issues.  I continually get asked how we did it, so here are my Secrets to Successful Succession, keeping not only the business in tact but more importantly our relationship. (more…)

 

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CEO Throws Surprise Christmas Party

Wednesday, December 22nd, 2010
Mandy Farmer at the Accent Inn Management Christmas party

Mandy Farmer surprises the team at the Accent Inns Management Christmas Party

Confession: Last Wednesday was the highlight of my career

Our company Christmas party was held last week and, believe it or not, I think it was the highlight of my career. I realize that is saying a whole lot. I’ve been fortunate enough to have been recognized recently for a few professional awards, but last Wednesday night takes the cake.

First, a little history.  The Christmas party I’m talking about is for all of Accent Inns general managers, sales people, everyone who works here at Head Office and the folks that have retired with us.  I organize the party completely because it’s my way of thanking everyone for taking such good care of me throughout the year.   This year I decided it was going to be a surprise, just to keep everyone guessing. (more…)

 

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How much should you tip?

Wednesday, October 6th, 2010
picture of a doorman

Doorman

Confession: I don’t tip doormen.

True, I don’t often stay in places that have doormen, but when I do, I bristle at the fact that people give them neatly folded bills just for opening the door.  And yet I enjoy overtipping when the service dictates it, such as my hairdresser coming in on her day off to hide my grossly grey roots before I head off to an important conference.

One essential service that I feel is drastically under tipped is the housekeeping department in hotels.  We’ll tip the waiter who plunks a coke and cheeseburger in front of us, the cabbie who took us 4 blocks without uttering a word, the concierge for picking up the phone and making us a dinner reservation… but the housekeeper who busts her butt meticulously cleaning our room most often gets only her wages. (more…)

 

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• Gender Discrimination – both sexes guilty

Friday, July 9th, 2010
Finger to mouth showing sshhh sound

Both sexes are guilty of gender discrimination

Confession:

I admit it.  I’m not your typical CEO.  I’m a woman, I’m in my mid thirties and I live in a town that’s known for its “Old Boys Club”.

This was brought home to me early in my career when I went to our local business club for lunch, one of those traditional gentlemen’s clubs that now accepts  women as members.  I walked in with my dad, a regular there, and followed his lead to a long communal table in the middle of the room, clearly marked, “Nooners”.

(more…)

 

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I like Mud

Monday, May 17th, 2010
Mandy Farmer plays in the mud at Power to play 2010

Mandy Farmer plays in the mud at Power to play 2010

Confession: I like mud.

Cracked ribs, a paramedic visit for a possible concussion, an infected rope burn, and day after day of sore tender muscles spanning the entire body (legs, arms, abs… even fingers?!)… all a result of almost 5 hours of mud soaked agony at the Power to Play Adventure race on May 2nd.
(more…)

 

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Top 3 Things a Career Woman Should Do

Wednesday, March 31st, 2010

Confession: I have an errand boy.

One of my passions is mentoring young, motivated women. They are normally in their 20’s and have an abundance of charisma and ambition.  Without fail, the first question they always ask me is “How do you run a company and have a family? How do you do it all?” With a 2 and a 3 year old at home (and don’t forget that lab retriever) I consider myself a bit of an expert on this.   (more…)

 

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An Olympic Confession

Friday, March 5th, 2010

The Olympics and Our Values

Ahhhh, home sweet home after two glorious weeks spent at the Olympics.

Someone asked me the other day, “What is the biggest thing the Olympics have done for you?”  Well, aside from the obvious month of phenomenal business we experienced in our Richmond and Burnaby locations, the Olympics have been surprisingly great for helping us define our values. (more…)

 

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The First Confession

Friday, February 12th, 2010

As I write this, I’m sitting at my grandfather’s large oak desk that was passed down to my father decades ago when Granddad retired from Farmer Construction, the family business he founded in 1951.  Sitting at this exact desk, Dad started Accent Inns 24 years ago and now it’s my turn.

(more…)

 

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